Need Help Nortons 360 crashed Windows XP during scan

System Crashes after Installing Norton 360

I bought a 3-User license copy of N360, and unfortunately installed it on 3 machines at home, including a 6-y/o Gateway that has not had ANY major issues since I bought the machine, that is until I installed N360. In fact, both machines experience similar issues, including a horrible slowdown on both systems overall. When shutting down both machines, I have to "End Process/Program" on numerous items before shutting down or restarting, with the system often hanging, forcing a hard shut down with the power switch.

On my home/work machine, the problem appears to happen once I log on to the internet through a wireless connection. After a few minutes, all processes slow down to a crawl, and eventually are unuseable. I noticed that when bringing up the Windows Task Manager, "Explorer.exe" has ballooned up from the usual 10,000-50,000k, to 300,000 to 600,000 or more. One I reboot, Explorer appears to go back to normal, until I log on to the internet again. I tried uninstalling N360, and the system hung a number of time during the process, I'm still not certain all the components were removed. But now I essentially have a USELESS computer that has not failed me for 6 years, until installing this product. I have never seen anything like this, and I think that others that have experienced similar issues should hold Symantec responsible for any damage done. I have personal spent over a month playing around with utility programs, forums and web searches trying to get some help so that I don't have to completely reformat my hard drive and re-install 6 years worth of software, updates, and personal data. I miss the old days when Peter Norton actually owned the software, updates were free, and big business was nowhere to be found. This is by far the worst software created disaster I have ever encountered. I'd love to hear if anyone else has had similar problems. If so, maybe with enough people, Symantec can either help us fix what wasn't broken, or take responsibility for it. I saw a link about Norton 360 on one of these sites (PC Magazine), which described one of the biggest disasters by a security program that was worse than the viruses it was supposed to prevent. Everytime I tried to click the link I was booted off my browser. There is something going on here, I've been involved in computers, including building my own for close to 20 years, and I've never seen anything like this before.

I'd love to hear feedback, or possible solutions, that includes from Symantec.

Thank you,
Joe

Was this reply helpful? (0) ? (0)

Staff pick

Source: http://forums.cnet.com/7723-6132_102-241163.html

norfolk island michael brockers lisa marie presley florida panthers tannehill joel ward mock draft